Customer Support and Social Media
When you attend the Customer Support and Social Media course you will develop the approach to building a loyalty with your customers. Providing good customer service in a social environment is just as important as face to face communication.
I will show you how to stay professional when responding to customers on social media platforms. We discuss the alternative ways to communicate that are not published on the web. I will give examples of how complaints have effected business and even halted trade. We look at the ways to counteract negative communication swiftly. In the last part of the course we are going to discuss your social media policy and link it to your business.
You may have noticed how easy it is to use social media to publish your feelings about a certain business brand. No longer should you check in once in a while but you need to react instantly to a review, comment, message or email that the customer gives you. This digital customer service is becoming an integral part of businesses as they offer a two way portal for selling their services to customers. My course will help your business and staff you choose to allocate this role to realise the importance of being present on these platforms. Anything from responding to customer enquiries or dealing with complaints. If things arise that become negative then I will show you how to make changes to your policies.
Who wants to know?
You will already have chosen what social media channels to use before taking this course. Most of the trainees are normally a particular member of your team to assist with customer support for your social media. Your public relations department and business owners will find this course extremely useful.